Chief Operating Officer*
Susan A. Yarwood
Susan A. Yarwood was named United States Secret Service Acting Chief Operating Officer on June 2, 2022. In this role she is responsible for planning and directing all business and programmatic activities for the Secret Service, providing executive oversight of the Office of the Chief Financial Officer, the Office of Human Resources, the Office of Strategic Planning and Policy, and the Chief Information Officer.
Ms. Yarwood continues to serve as Chief Human Capital Officer (CHCO) and Chief Security Officer, managing the full range of Security Programs for the agency, maintaining responsibility for the execution and stewardship of achieving optimal agency staffing requirements, providing opportunities for employee enhancement and professional growth, and engaging and retaining a highly skilled and talented workforce.
Ms. Yarwood began working for the Secret Service in December 2016, bringing with her a wealth of human capital management skills and talent for organizational transformation and enhancement. Prior to Ms. Yarwood’s arrival to the Secret Service, from 2015 – 2016, she served as Deputy Director of Washington Headquarters Services (WHS), a field agency providing operational support to the Office of the Secretary of Defense (OSD), Defense Agencies and Field Activities, the White House and select congressional committees. Functions include acquisition, Pentagon and classified site facility management, budget planning and execution, human resources, information technology, regulatory compliance, personnel security, and organizational planning and performance.
From 2012 to 2015, Ms. Yarwood served as the OSD/WHS Human Resources (HR) Director, bringing over 30 years of HR innovation and collaboration to the position. Her team provided the full lifecycle of HR programs to over 6000 civilian positions in seven distinct HR programs including blue collar, law enforcement, medical, senior executive and Presidentially Appointed, Senate Confirmed positions. Ms. Yarwood also represented the OSD, Defense Agencies and Field Activities (over 120,000 civilian positions) in the Department of Defense HR and personnel security policy formulation. She led the development and deployment of the first 24/7 global learning management system to manage the DoD financial certification program. She has established herself as leader with a proven track record for influencing Department-wide initiatives, which include enhanced talent management and leadership training programs, expansion of work-life initiatives, as well as business process re-engineering.
Ms. Yarwood began her federal career as an HR intern with the U.S. Navy in 1980, moving into progressively more responsible positions at many different naval installations in the United States and overseas. She also worked for the Office of Personnel Management in Washington DC as the lead Defense Analyst for oversight and compliance. In October 1993, she joined the WHS team, serving in various HR functional and leadership positions until her appointment to the Senior Executive Service in May 2006.
In May 2006, Ms. Yarwood joined the Office of the Under Secretary of Defense for Policy (USD(P)) in her first executive assignment, serving as the Deputy Director, and later Director, for Enterprise Services. In this position she organized the first administrative shared services program in OSD, harvesting resource savings for line operations. She also represented the USD(P) on several DoD and interagency Executive Boards in her areas of expertise.
Ms. Yarwood has a BA in Psychology from UC Berkeley, and an MA in Public Administration, with distinction, from American University. She is married to Mr. Hal Yarwood and resides in Fairfax County, VA. They have two daughters, Kirsten and Alyson.